Terms and Conditions
SECTION 1 – BOOKINGS
All contracts formed between Action Training & Consultancy Services Ltd and the client will be subject to our standard terms and conditions set out herein.
All Course bookings are to be confirmed by Email, PO or Pro Forma invoice and therefore form the contract. You will be contracted to our Terms and Conditions upon booking.
You will be contacted in writing via email to confirm your order.
SECTION 2 – PAYMENTS
Non-credit account customers
If you place a booking, payment will be required in full at the time of booking if paying by card via the payment gateway or within 7 days of booking if an invoice is generated.
Credit account customers
Payment is due in full 7 days from the date of invoice or before the course starts date whichever is the soonest, unless otherwise agreed in writing between Action Training & Consultancy Services Ltd and the client.
We reserve the right to charge Statutory interest on overdue invoices at 8% above the Bank of England base rate, plus fixed recovery costs, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
*PLEASE NOTE THAT NO COURSE OUTCOMES OR CERTIFICATES ARE RELEASED UNTIL FULL PAYMENT IS RECEIVED.
NON – PAYMENT
Failure to make any payment or contact with leave Action Training & Consultancy Services with no alternative other than to commence legal action for the recovery of the debt. Any court cost or associated fees will be added to the outstanding amount you owe. Alternatively, the debt may be passed to an agency, which may involve a doorstep debt collector attending your property. We have the discretionary right to postpone or cancel course delivery at any point, with full payment still being due in the event of non payment of invoices/course fees before the course start date unless otherwise agreed in writing with Action Training & Consultancy Services Ltd.
SECTION 3 -TRANSFERS
Should circumstances dictate that you need to change course dates the following will apply:
– No Fee over 6 weeks prior to the course.
– 50% of the fees 6 and 4 weeks prior to the course.
– 100% of the fees 4 weeks to the course start date.
(To rebook you will need to pay the original course fee in line with the original course invoice terms and conditions and then pay the transfer fees upon booking new dates.
All transfer requests must be made in writing to and will become effective when received by Action Training & Consultancy Services Ltd.
Transfers are only permitted when transferring the original course to a later date within a three-month period – i.e. if the client wishes to transfer a health & safety course to the same health & safety course at a later date this is permitted.
SECTION 4 – CANCELLATIONS
All cancellations must be in writing to and will become effective upon Action Training & Consultancy Services Ltd receiving them.
– No Fee over 6 weeks prior to the course.
– 50% of the fees 6 and 4 weeks prior to the course.
– 100% of the fees 4 weeks to the course start date.
SECTION 4B - INDUSTRIAL STRIKING ACTION ( JANUARY 2023)
OPEN COURSE PLACEMENTS - Placements on courses that are cancelled due to industrial strike action will still incur the full fee or can be changed once to a substitute person . If a new booking is required to a different date then this will be a new booking and charged as a new course placement. Any further changes will incur an additional cost. All requests must be made in writing to training@actiontraining.co.uk.
ON SITE TRAINING COURSE - Courses cancelled due to industrial strike action will still incur the full fee. The original course booking must be paid in full on the original invoice due date. If the course is rebooked to an alternative date then this will be classed as a new booking and charged as a new booking.
All requests must be made in writing to training@actiontraining.co.uk.
SECTION 5 – NON – ATTENDANCES
The full fee is payable.
SECTION 6 – UNFORESEEN CIRCUMSTANCES
Action Training & Consultancy Services Ltd reserves the right to alter the content, lectures, timing and venue of the course for reasons beyond the control of Action Training & Consultancy Services Ltd.
All courses run subject to demand and must reach the required minimum numbers for the course to be commercially viable.
Certificates will be issued upon receipt of payment and successful completion of the relevant course.
Where Action Training & Consultancy Services cancel a course, we will offer a full refund or free transfer to the same course as was originally booked.
The client acknowledges that if a course is cancelled Action Training & Consultancy Services will not be responsible for the consequential loss or damages, and also the client acknowledges that they will not take any legal action against Action Training & Consultancy Services for any loss, damage, costs or expenses arising in connection with the cancellation of the contract.
SECTION 7 – GUIDELINES FOR STUDENTS AND EMPLOYERS
It is the employer’s and student’s responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with a course of study. We welcome students with disabilities, but it remains their employer’s and the student’s responsibility to ensure that they are appropriately supported in their workplace. Action Training & Consultancy Services should be notified in advance of any assistance that a student is likely to require for the duration of the course.
SECTION 8 – COURSE ENTRY REQUIREMENTS
All students and employers must be aware of any course entry requirements before the booking is made.
If a student arrives late or doesn’t attend any session which would result in the student not gaining sufficient knowledge or skill Action Training & Consultancy Services has the right to refuse the student access to the course and in all cases the full fee remains payable. In line with the accrediting/awarding body requirements, attendance at all sessions is mandatory
SECTION 9 – VAT
All course fees are subject to the current vat rate (valid exemptions only).
UPDATED - 1st DECEMBER 2023